Click on a heading / question to find out more information about the Taxbriefs web quoting and ordering process. If you don't find the answer to your question here, please call us.
When is the 2012 Budget?
The 2012 Budget speech took place 21 March 2012.
DESIGN AND SERVICE QUERIES
What is the difference between the Essential and Tailored Services?
We offer a choice of services to suit your requirements and your budget:
The Essential Service is our easy, economical, off-the-shelf option. We offer clients a cost saving through choosing a standard colour design. Your firm's logo and details will appear on your product. Depending on the design you choose your logo will be printed in black, red or blue, or reversed out in white.
The Tailored Service offers unrivalled flexibility in design, content and delivery. Your firm's logo and details will be printed in your corporate colours, included in the price.
Our Tailored Service enables you to go a step further in personalising your order, including:
- Using your own design for the personalised area, or your own image in one of our designs
- Selecting the Go Local Service and use a local image in your product design
- Printing extra information on the inside covers of your Budget Summaries
- Earlier delivery options
- Using special finishes e.g. lamination or foil blocking
Can I use my own design?
Yes, under the Tailored Service you can use your own design for your Budget Summaries and Tax Tables. Call us to discuss your artwork on 020 7970 4142.
What is the Go Local Service?
The Go Local Service is a new service enabling you to use a local image on your Budget Summaries and Tax Tables designs. You can provide your own or we can source one for you. The Go Local option is available in the Tailored Service.
What is the difference between the Small and Large Tax Tables?
Small Tax Tables are pocket sized cards (70x100mm), available in 6-panel size in the Essential Service with a personalised front panel and in 6-panel and 8-panel formats in the Tailored Service. The 8-panel version has 2 personalised panels. Delivery is by 5pm on 26 March 2012 and included in the cost. Small Tax Tables have the tax data printed in blue with black headings in the Essential Service and a choice of black or red headings in the Tailored Service.
Large Tax Tables are taller in size (70x145mm), available in 6-panel size in the Essential Service and in 6-panel and 8-panel formats in the Tailored Service. All Large Tax Tables have 2 personalised panels – the front and back.
The 8-panel card has, as standard on the 2 extra panels, a 15 month calendar on one panel and useful rates and main due dates for tax payments on the other. You can alternatively use these 2 panels for your own content, such as extra information about your firm and services.
Large Tax Tables have the tax data printed in black with blue headings in the Essential Service and a choice of blue or red headings in the Tailored Service.
Is there a version available for my website or emailing to my clients?
We offer Budget Summaries in PDF, Word and HTML formats, Small Tax Tables and Large Tax Tables in PDF and HTML formats. These versions are licensed for use on your company’s website or to email to up to 200 clients or prospects. If you would like to purchase a licence extension to send the content to a larger number of clients or prospects please call us on 020 7970 4142.
We also have an extensive range of other website content available, call us for more information.
I want to give a Budget seminar for my clients, can you help with this?
Yes, we have a Budget PowerPoint Presentation available that was delivered by email the day after the Budget. Call us on 020 7970 4142 if you would like to order your own version.
What is the My Account area?
If you have previously ordered a Budget product from us, visit your My Account area where you can view your previous order details and artwork. You can place your order quickly and easily here, check and approve your artwork or submit changes to your artwork. We can give you a demonstration over the phone if you haven't used this area before.
I haven't ordered before, how do I set up my artwork?
We just require a couple of copies of your letterhead paper to ensure we are matching your firm's details and a copy of your logo in Illustrator .EPS (encapsulated postscript). If you don't have this, just provide in the contact name and telephone no of your designer or stationery printer when placing your order and we can contact them on your behalf and sort this out.
I haven't ordered for a while, do you still have my artwork?
We have an extensive archive of clients' artwork so it is likely we will still have your details, but give us a call and we can check this for you.
What did I order previously?
Call us and we will be happy to take you through your previous order details or visit your My Account area where you can view your previous order and artwork. You can place your order quickly and easily here, check and approve your artwork or submit changes to your artwork. We can give you a demonstration over the phone if you haven’t used this area before.
Can I order a design that you have offered previously?
If you want to stick with the same design you had last year you can do so at no extra cost.
I need to make changes to my proof, what is the best way to do this?
If you have ordered from us before, we provide a renewal pack including a proof for each product you order in the design you chose last year in your My Account area. If you would like to change to a new design or make any changes to your details, you can submit the changes through the My Account area when placing your order. Or call us to discuss the changes or for design choice advice.
If you have a new logo we will need a copy sent to us in Illustrator .EPS format and a copy of your new letterhead paper. If you don't have this, just supply us with the contact details of your designer or stationery printer and we will sort this out for you.
What is the deadline?
The order deadline for Budget 2012 products was 29 February 2012. The artwork approval deadline was 7 March 2012 to ensure products were delivered on time after the Budget. Please enquire about Budget 2013 deadlines.
Can I increase my order?
Yes, until you have approved your proof we can accept changes to the number of copies ordered and these will be charged at the run on price until the last order deadline (29 February 2012). Please call us as soon as you decide to change your order.
Once proof approved
If your artwork has already gone to the printers we will have to check whether your initial order is already printed. If so the extra copies will have to be treated as a new order. If not then we can increase the order and charge the extra copies at the run on cost.
After the order deadline
Once the order deadline has passed, we can still accept an order. This will be treated as a completely new order and we cannot guarantee that this will be delivered at the same time as your initial order until the order has been through production.
Can I place a late order?
We do accept late orders. Our 2012 order deadline was 29 February 2012 and our artwork deadline was 7 March 2012. If you ordered after this time we cannot guarantee your order will be delivered on the published schedule but will confirm your delivery date once your personalised artwork has been approved for printing.
After the Budget
If you are ordering extra copies once you have received your initial order this will be priced as a new order as all the set up costs will apply.
What will I receive from you when I send in my order?
On receipt of your order, we will supply you with a sales order confirmation within a few days, which confirms your Budget order and the cost. Shortly afterwards you will receive a proof of each product you have ordered to approve. You will receive a VAT invoice in March.
Will I receive a proof?
Yes, we always supply a proof of each product ordered for you to sign off before we print anything. Just respond to the proof to confirm all artwork is approved. You will need to ensure you have approved all proofs in writing, by our artwork deadline (previously 7 March 2012), to avoid delaying your delivery.
Can I change designs?
As long as you have not already approved your proof(s) this should be possible, but call us to discuss this as soon as you decide to change your order.
How much will my order cost?
You can generate a budget products quote online, or you can call us and we will be pleased to give you a quote for your exact requirements. If you are ordering 500 or more copies there are discounts available, call for your discounted quote.
I am a new client, is there a cost to set up my artwork?
All the costs to set up your order are covered within the initial copies cost, so there are no hidden extra costs for setting up your artwork.
Can I order extra copies?
If you have not yet approved your proofs for your personalised artwork then you can increase your order at no extra cost and these will just be priced at the extra copies price.
What does it cost to make changes to my logo or details?
There is no extra charge for the first two proofs we produce for each order. Simply supply us with details of what the amendments are when you are sending in your order and we will update your proof to reflect this at no extra charge. If you need to make any further amendments we will produce a second proof for you to sign off, again without extra charge. Only if you need more proofs will a small charge be made to cover the extra time spent on your order.
Why do the initial copies cost more?
The price of the initial order covers all the set up costs including processing your order, generating and checking your personalised artwork, preparing and checking the files for printing, the press set up costs and checking the printed personalisation. We are able to pass on a saving to you for the extra copies you order in addition to the minimum quantity because the production costs for the extras is less.
How do I pay?
You can pay by credit or debit card, cheque or if your order value exceeds £200 (net of VAT) we can send you an invoice. We will invoice you in the month of the Budget, just ahead of receipt of your goods if you have not made payment when placing the order.
When will I be invoiced?
We will send your invoice out within a few days of receipt of your order if you send payment in with your order. If you do not send payment with your order we will invoice you in the month of the Budget. Please note this option is only available for orders of over £200 in value.
When will my Budget Summaries arrive?
Your 2012 Budget Summaries will be delivered by 5.00 pm on 22 March 2012 as long as you have ordered and approved your artwork by our deadlines.
Can I have my Budget Summaries delivered earlier than 5pm the day after the Budget?
Earlier delivery is available under the Tailored Service and is charged as an extra, at cost. Contact us to discuss your delivery requirements and we will prepare a delivery quote for you. This is offered on a first come, first served basis, so call us early to avoid disappointment.
What size are the Budget Summary booklets and what do they weigh?
A5 booklets are 148 x 210mm, 16 pages long and weigh: 46g.
Can I split the delivery between two or more addresses?
Yes. There is a charge of £45 per extra delivery address for Budget Summaries and £15 per extra delivery address for all other products, per product. We will need to be advised in writing of the delivery addresses and the number of copies to be sent to each.
When will my Small Tax Tables arrive?
2012/13 Small Tax Tables will be delivered by 5.00pm on 26 March 2012 by overnight courier service, if you order by and approve your artwork by our deadlines.
Can I have my Small Tax Tables delivered any earlier?
Unfortunately we are unable to deliver Small Tax Tables earlier than 3 working days after the Budget. If you would like your Tax Tables delivered more speedily, earlier delivery is available by arrangement for our Large Tax Tables on a first come, first served basis, at extra cost. We would be pleased to prepare a quote for your requirements.
When will my Large Tax Tables arrive?
2012/13 Large Tax Tables will be delivered by 5.00pm on 26 March 2012 by overnight courier service, if you order by and approve your artwork by our deadlines.
Earlier delivery is available from the day after the Budget by arrangement on the Tailored Service for Large Tax Tables, on a first come, first served basis, at extra cost. We would be pleased to prepare a quote for your requirements.
When will my Plastic Tax Cards arrive?
2012/13 Plastic Tax Cards will be delivered by 5.00pm, 4 April 2012, if you order by and approve your artwork by our deadlines.
When will my Mouse Mats arrive?
2012/13 Mouse Mats will be delivered by 5.00pm, 4 April 2012, if you order by and approve your artwork by our deadlines.
When will my electronic version arrive?
Electronic versions of the Budget Summaries are available in a choice of PDF, Word and HTML formats. Electronic versions of the Tax Tables are available in a choice of PDF or HTML formats. These will be delivered overnight on the night of the Budget.
When will my PowerPoint Presentation slides arrive?
Your 2012 Budget PowerPoint Presentation slides will be delivered by no later than 1pm on 22 March 2012.